Return and Exchange Policy

At info@multistorexpress.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return and exchange policy to ensure your shopping experience is enjoyable and worry-free.

Eligibility for Returns and Exchanges:

  • To be eligible for a return or exchange, items must be unused, in their original condition, and in the original packaging.
  • Returns and exchanges are accepted within [number of days] days from the date of delivery.
  • Some products may be ineligible for return or exchange due to hygiene reasons or manufacturer restrictions. Please check the product description for any specific return restrictions.

How to Initiate a Return or Exchange:

  • To initiate a return or exchange, please contact our customer support team at [Contact Email] within the specified return period.
  • Please provide your order number and the reason for the return or exchange.
  • Our customer support team will provide you with instructions on how to return the item(s) and address any questions or concerns you may have.

Return Shipping:

  • Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).
  • We recommend using a trackable shipping method and purchasing shipping insurance for your return shipment to ensure its safe arrival.

Refunds and Store Credits:

  • Refunds will be issued to the original payment method used for the purchase within 7 days of receiving the returned item(s).
  • If you are returning an item for a refund, please note that shipping charges are non-refundable.
  • If you are returning an item for an exchange or store credit, the value of the returned item will be credited to your account for future purchases.

Damaged or Defective Items:

  • In the rare event that you receive a damaged or defective item, please contact us immediately for assistance.
  • We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

International Returns:

  • For international returns, please ensure that you comply with any customs regulations and mark the package as "Returned Goods" to avoid any additional customs duties or taxes.
  • We are not responsible for any customs fees incurred for returned items.

Exclusions:

  • Certain items may be excluded from our standard return and exchange policy, such as clearance or final sale items. Please check the product description or contact us for clarification.

Changes to This Policy:

  • We reserve the right to update or modify our Return and Exchange Policy at any time. Any changes will be posted on this page with a revised effective date.

If you have any questions or need further assistance with a return or exchange, please don't hesitate to contact our customer support team at info@multistorexpress.com.