Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

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1. General Questions

Do you offer discounts or promotions?

Yes, we regularly run promotions and offer discounts on various products. Keep an eye on our website, newsletters, and social media channels for the latest deals and discounts.

What payment methods do you accept?

We accept a variety of payment methods, including major credit cards, debit cards, and digital payment options. During the checkout process, you can choose the payment method that suits you best.

Can I change or cancel my order after it's been placed?

Once an order is confirmed, changes may not be possible due to our efficient order processing system. Please double-check your order before completing the purchase. If you need assistance, contact our customer support as soon as possible.

Do you have a physical store?

Currently, we do not have a physical store. However, we do offer free shipping and free returns, so you can try our products risk-free.

2. Product Questions

What is the material of this product?

The material for each product is listed on the product page, under the "Details" section. If you have further questions about the material, please don't hesitate to contact us.

Can I see this product in other colors?

If the product is available in other colors, they will be listed on the product page. If you don't see the color you're looking for, please contact us and we will do our best to assist you.

3. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

4. Shipping Questions

How long does shipping take?

Shipping time varies depending on your location and the shipping method you choose. Please refer to our shipping policy for more details.

How much does shipping cost?

Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.

Do you offer free shipping?

Yes, we offer free shipping on orders above a certain amount. Please refer to our shipping policy for more details.

5. Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing info@multistorexpress.com or by calling our toll-free number at +971 50 910 8849.

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at .

Do you have a physical address?

Yes, we do have a physical address. Our headquarters is located at Sharjah Media City, Sharjah, UAE

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+971 52 687 4666 

Dubai Investment Park 2, Dubai, UAE

info@multistoreXpress.com

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